Withdrawal Policy

Last updated: 5 November 2026

This page explains your statutory right as a consumer to withdraw from your contract with us, when that right ends early, and how to use it. A model withdrawal form is at the end.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the contract was concluded.

To exercise the right of withdrawal, you must inform us, Norholm, MB, company code 307698646, VAT code LT100020253510, Girulių g. 10, LT-12112 Vilnius, the Republic of Lithuania, email support@passamo.com, of your decision to withdraw from this contract by a clear statement, for example an email or a letter sent by post. You may use the model withdrawal form below, but you do not have to. If you write to us by email, we confirm that we have received your withdrawal without delay.

To meet the withdrawal deadline, it is enough that you send your statement before the withdrawal period has ended.

Effects of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, without undue delay and no later than fourteen days from the day on which we were informed of your decision to withdraw. We make the refund with the same means of payment that you used for the original transaction, unless we have expressly agreed otherwise with you. You will not be charged any fees for the refund.

When the right of withdrawal ends early

Passamo is digital content that is not supplied on a physical medium. For such content the right of withdrawal ends before the fourteen days are over once we have begun to perform the contract, if:

• you expressly agreed that we begin before the withdrawal period ends;
• you confirmed that you know you lose your right of withdrawal once we begin; and
• we sent you a confirmation of the contract, including this agreement and confirmation, by email.

We ask for this agreement and confirmation in the course before you open your first lesson, with a box that is not ticked in advance. If you do not tick it, your right of withdrawal remains for the full fourteen days.

The pass guarantee in our terms and conditions is separate from the right of withdrawal and is not affected by it.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

• To: Norholm, MB, company code 307698646, VAT code LT100020253510, Girulių g. 10, LT-12112 Vilnius, the Republic of Lithuania, email support@passamo.com
• I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service:
• Ordered on:
• Name of consumer(s):
• Email address used for the order:
• Address of consumer(s):
• Signature of consumer(s) (only if this form is sent on paper):
• Date:

(*) Delete as appropriate.